Terms of Service

Last updated: 28 July 2026

1. Overview

This website is operated by Nocoholics, a curated platform for alcohol-free beers, sodas and energy drinks.

  • Company: Nocoholics, société par actions simplifiée
  • Share capital: €10.000
  • Registered office: 17 Rue des Étrilles, 35400 Saint-Malo, France
  • RCS: Saint-Malo 105 193 718
  • SIREN: 105 193 718
  • SIRET: 105 193 718 00019
  • VAT: FR08105193718
  • President: Jan-Philipp Lembke
  • Email: jp@nocoholics.com
  • Telephone: +33 611 93 43 95

Our store runs on Shopify, which provides the e-commerce platform and hosting.

By visiting our site or purchasing from us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not access the website or use any services.

These Terms apply to all users: browsers, customers, and content contributors. Any new features or tools added to the store are also subject to these Terms.

2. Eligibility

By using this website and placing orders, you confirm that:

  • You are at least 18 years old
  • You have the legal capacity to enter into binding contracts
  • You will use the service only for lawful purposes
  • All information you provide is accurate and complete

Our products contain no alcohol, but we operate within the beverage industry and require all customers to be of legal adult age.

3. Products

i. Product Information

We make every effort to display product colours and images accurately. However, we cannot guarantee that your device's display will be accurate. Product descriptions are provided for general information only. Ingredients, nutritional values and warnings are reproduced from the label as printed by the producer.

ii. Availability

Products are available exclusively online through our website and through selected stockists. Availability may vary by geographic region. We reserve the right to:

  • Limit sales to any person, region, or jurisdiction
  • Limit quantities of any product
  • Discontinue any product without notice

iii. Alcohol Content

The beers sold on nocoholics.com contain 0,5% ABV or less and are sold and labelled as alcohol-free. Our sodas and energy drinks contain no alcohol. Nutritional information and ingredients are displayed on each product page as printed on the can or bottle.

4. Orders and Payment

i. Order Process

When you place an order:

  • Your order is an offer to purchase products
  • We will send an order confirmation email (this is acknowledgment, not acceptance)
  • The contract is formed when we dispatch your order
  • We reserve the right to refuse or cancel any order

ii. Payment

Payment is processed through Shopify Payments and the following methods:

  • Visa, Mastercard, American Express, Cartes Bancaires, Bancontact, PayPal, Apple Pay, Shop Pay and Klarna

Payment is taken at the time of order. All transactions are processed securely with PCI-DSS compliant encryption. We do not store card details.

iii. Order Cancellation

We may cancel orders if:

  • Products are unavailable
  • Pricing errors occurred
  • We suspect fraudulent activity
  • Delivery restrictions apply to your location

If we cancel your order, you will receive a full refund.

5. Pricing

All prices are displayed in Euros (€) and include applicable VAT for EU customers.

Prices are subject to change without notice. However, changes will not affect orders already confirmed.

Shipping costs are calculated at checkout based on your delivery address and displayed before payment.

We reserve the right to correct pricing errors. If an error affects your order, we will contact you before processing.

6. Delivery

i. Delivery Regions

We currently deliver to:

  • France
  • Germany
  • Belgium
  • Netherlands

Additional European countries may be available. Check at checkout.

ii. Delivery Times

Estimated delivery times are provided at checkout. Orders are dispatched within one to two working days, and delivery within the EU typically takes a further two to three working days. Delivery times are estimates and not guaranteed.

iii. Delivery Partner

Orders are shipped via DPD through SendCloud. You will receive tracking information by email once your order is dispatched.

iv. Risk of Loss

Risk of loss and title for products pass to you upon delivery. If your order arrives damaged, please contact us within 48 hours with photos.

7. Right of Withdrawal (EU Consumers)

You have the right to withdraw from your purchase within 14 days without giving any reason.

i. Withdrawal Period

The withdrawal period expires 14 days after the day you (or a third party you designate) receives the goods. For multiple items delivered separately, the period starts from receipt of the last item.

ii. How to Withdraw

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the period expires. You may:

  • Complete and return the model withdrawal form in Annex 1
  • Send us any other unambiguous statement of your decision
  • Request the return from your customer account

Contact us at:

We will acknowledge receipt of your withdrawal without delay.

iii. Effects of Withdrawal

If you withdraw:

  • We will reimburse all payments received, including the cost of standard delivery
  • Where you chose a delivery method more expensive than our standard option, we reimburse the standard rate
  • Reimbursement will be made within 14 days of receiving the returned goods (or proof of return)
  • We will use the same payment method as your original transaction
  • We may withhold reimbursement until we receive the goods back

iv. Return of Goods

You must return the goods without undue delay, and in any event within 14 days of notifying us of withdrawal. You bear the direct cost of returning the goods.

You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

v. Exceptions

The right of withdrawal does not apply to:

  • Sealed drinks that have been unsealed after delivery and cannot be returned for health protection or hygiene reasons
  • Goods liable to deteriorate or expire rapidly

8. Returns, Refunds and Legal Guarantees

i. Defective or Damaged Products

If products arrive damaged or defective, contact us within 48 hours with photos. We will arrange a replacement or full refund including return shipping costs.

ii. Incorrect Orders

If you receive incorrect items, contact us immediately. We will arrange collection and send the correct items at no additional cost.

iii. Change of Mind

For returns beyond the 14-day withdrawal period, we may offer store credit at our discretion. Products must be unopened and in original condition.

iv. Refund Processing

Refunds are processed within 14 days of receiving returned goods. The refund will appear on your original payment method within 5 to 10 working days depending on your bank.

v. Legal Guarantees

These guarantees apply by law, in addition to the right of withdrawal and to anything we offer voluntarily. Nothing in these Terms limits them.

Legal guarantee of conformity (Code de la consommation art. L217-3 onwards, implementing Directive (EU) 2019/771)

  • We supply goods that conform to the contract, and we answer for any lack of conformity that exists at delivery.
  • You have two years from delivery to act.
  • Throughout those two years you do not have to prove the defect existed at delivery. It is presumed to have done so.
  • You may ask for repair or replacement. If we cannot do either, or cannot do it within one month of your request and without significant inconvenience to you, you may claim a price reduction or cancel the sale and be refunded in full.
  • This costs you nothing.

Guarantee against hidden defects (Code civil art. 1641 onwards)

  • If a hidden defect makes the product unfit for its purpose, or so reduces its use that you would not have bought it, or would have paid less, you may return it for a full refund or keep it and recover part of the price.
  • You have two years from the discovery of the defect to act.

For customers outside France, the same two-year minimum applies under Directive (EU) 2019/771, and your national law may give you more. Whichever is more favourable to you applies.

To make a claim under either guarantee, contact us at jp@nocoholics.com with your order number and a description of the problem.

9. Customer Accounts

You may create an account to:

  • Track orders and order history
  • Save delivery addresses
  • Speed up checkout

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorised use.

We reserve the right to suspend or terminate accounts that violate these Terms.

10. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Nocoholics or our content suppliers and is protected by intellectual property laws.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the service without express written permission.

Product images and descriptions of third-party brands remain the property of their respective owners and are used with permission.

11. User Content

If you submit content (reviews, comments, feedback), you grant us a non-exclusive, royalty-free, perpetual licence to use, edit, publish, and distribute that content.

You agree that your submissions will not:

  • Violate any third-party rights (copyright, trademark, privacy)
  • Contain unlawful, defamatory, or offensive material
  • Contain malware or harmful code
  • Misrepresent your identity

We may remove content that violates these Terms without notice.

12. Prohibited Uses

You are prohibited from using this site:

  • For any unlawful purpose
  • To violate any laws or regulations
  • To infringe intellectual property rights
  • To harass, abuse, or discriminate against others
  • To submit false or misleading information
  • To transmit viruses or malicious code
  • To collect personal information of others
  • To spam, phish, or scrape data
  • To interfere with security features

Violation may result in immediate termination of your access.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • The content or accuracy of third-party sites
  • The privacy practices of third-party sites
  • Any transactions you make with third parties

We encourage you to review the terms and privacy policies of any third-party sites you visit.

14. Limitation of Liability

i. Service Availability

We do not guarantee uninterrupted, secure, or error-free service. We may modify or discontinue the service at any time.

ii. Limitation

To the maximum extent permitted by law, Nocoholics shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from use or inability to use the service

iii. Consumer Rights

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Defective products under applicable consumer protection laws
  • The legal guarantees set out in § 8.v
  • Any other liability that cannot be excluded by law

Your statutory rights as a consumer under EU and French law are not affected by these Terms.

15. Indemnification

You agree to indemnify and hold harmless Nocoholics from any claims, damages, or expenses arising from:

  • Your breach of these Terms
  • Your violation of any law or third-party rights
  • Your use of the service

16. Disputes, Mediation and Governing Law

i. Governing Law

These Terms are governed by the laws of France. As a consumer, you also benefit from the mandatory protections of the consumer laws in your country of residence.

ii. Contact Us First

Please contact us before anything else. Most issues are resolved the same week.

iii. Consumer Mediation

Under art. L612-1 of the Code de la consommation, every consumer has the right to refer a dispute to a consumer mediator free of charge. Nocoholics is a member of the following scheme:

  • Mediator: Médiateur du e-commerce de la FEVAD
  • Address: 60 rue La Boétie, 75008 Paris, France
  • Website: www.mediateurfevad.fr

You may refer a dispute to the mediator once you have contacted us in writing and the matter has not been resolved. Referral is free of charge for you, and the mediator's proposal is not binding on either party.

iv. Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of Saint-Malo, France, unless you are a consumer entitled to bring proceedings in your local courts.

17. Termination

You may terminate your use of our services at any time by ceasing to use the website and closing your account.

We may terminate or suspend your access immediately, without notice, if you breach these Terms. Upon termination:

  • Your right to use the service ceases immediately
  • You remain liable for any outstanding amounts
  • Provisions that by nature should survive will remain in effect

18. Changes to Terms

We may update these Terms at any time by posting changes to this page. Material changes will be communicated via email or website notice.

Your continued use of the website after changes constitutes acceptance. We recommend reviewing this page periodically.

The "Last updated" date at the top indicates the most recent revision.

19. Contact

Annex 1: Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract. This is the model form set out in Annex I(B) of Directive 2011/83/EU and in art. R221-1 of the Code de la consommation.

To: Nocoholics, 17 Rue des Étrilles, 35400 Saint-Malo, France. Email: jp@nocoholics.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.