FAQs

Looking for answers? Start here. We documented what customers ask us most, from alcohol content and ingredients to delivery and returns. Still stuck? Chat with us or use the contact form.

FAQs

Brand

What does Nocoholics sell?

Beers & Sodas: We sell alcohol-free craft beers, sodas, hop waters, kombucha and energy drinks. They come from independent European producers. We taste everything ourselves before it goes on the site. See all drinks

Where can I find Nocoholics?

Saint-Malo & Events: Our office and stock are in Saint-Malo. Every order ships from here. You can also meet us at sports events or in selected local shops. Find us

What is the Nocoholics mission?

Flavour First: Leaving out the alcohol must not mean leaving out the flavour. Most drinks on a supermarket shelf are dull, sweet or both. We find the ones that are neither. Read our story

How do you choose your producers?

Small & Independent: Small producers push the boundaries of how a drink is made. They bring a great story, great taste and bold packaging. Read our story

Are your drinks made in Europe?

European Craft: Our drinks come from independent European producers. Examples are breweries in Edinburgh, Utrecht, Montpellier and Brussels. Meet our brands

Alcohol

Is 0,5% beer really alcohol-free?

Alcohol-Free: Beer at or below 0,5% ABV is sold and labelled as alcohol-free across Europe. It contains the trace alcohol of a ripe banana. Want none at all? Browse our 0,0% beers

Can you drink alcohol-free beer when pregnant?

Pregnancy: Many alcohol-free beers carry a label that advises against drinking them during pregnancy. We pass that advice on. If you are pregnant or breastfeeding, read the label and ask your doctor or midwife first.

Can alcohol-free beer get you drunk?

No Buzz: No. Ten 0,5% beers of 330 ml equal the alcohol of one 330 ml beer at 5%. Your body clears that trace faster than you can drink it.

How does alcohol-free beer taste compared with regular beer?

Real Beer Taste: Many brewers now ferment real beer with specialised yeast instead of stripping the alcohol out. Water, malt, hops and yeast give it real beer flavour. See how brewers make it

Ingredients

Do alcohol-free drinks contain sugar?

Natural Sugar: Alcohol-free beer keeps the sugar that yeast would turn into alcohol. Some producers add a little more. Calories stay well below regular beer. Read why

Do they contain artificial sweeteners?

No Artificial Sweeteners: We choose sodas and energy drinks that cut the sugar with natural sweeteners at most. Some use artificial preservatives. Check the ingredient list on the product page.

Are your drinks gluten-free?

Check the Label: Most beers are brewed from barley or wheat and contain gluten. Gluten-free beers are rare. The allergen list on the can and the product page tells you.

Are your drinks vegan?

Mostly Vegan: Most of our drinks are vegan. Some contain lactose. Check the label on the can and the notice on the product page.

How many calories do your drinks have?

Light: Our beers contain between 3 and 36 kcal per 100 ml. Our sodas contain between 0 and 29 kcal per 100 ml. Each product page shows the full nutrition table.

Do your energy drinks contain caffeine?

Moderate Caffeine: Club Raté, our yerba maté energy drink, contains 15 mg of caffeine per 100 ml. A 330 ml can holds 49,5 mg. Caffeine is listed on each product page.

Storage

What is the shelf life?

Plenty of Time: Our drinks are shelf-stable, with a best-before date that describes quality, not safety. We ship with plenty of time to spare. Short dates are clearly marked and discounted.

How should I store and serve them?

Cold & Poured: Rest beer in the fridge at around 5°C for a day or two after delivery. Pour it into a glass. Sodas and energy drinks only need to be cold.

Delivery

Where do you ship?

Five Countries: We deliver to France, Germany, Belgium, the Netherlands and Luxembourg. More countries are coming. Ask us about your order or your country in the chat or the contact form.

How fast will my order ship?

3 to 5 Days: Orders leave Saint-Malo within 1 to 2 working days. Delivery takes 2 to 3 working days more, depending on the destination. A Track and Trace email follows as soon as your order ships.

How much does shipping cost?

By Pack Size: Home delivery costs €4,90 for a 6-pack, €2,90 for a 12-pack and nothing from a 24-pack. In France, a pick-up point costs €3,90 for a 6-pack and is free from a 12-pack.

Is shipping free?

Free Shipping: A 24-pack or more ships free to your door. In France, a 12-pack ships free to a pick-up point.

Can I choose a pick-up point?

Pick-up in France: In France, choose a Mondial Relay pick-up point at checkout. Elsewhere we deliver to your door. A pick-up point costs €3,90 for a 6-pack and is free from a 12-pack.

Do you ship outside the EU?

Not Yet: We currently ship to five EU countries only. More countries are coming. Tell us where you live through the contact form.

How do I track my order?

Track & Trace: A tracking link arrives by email once your order ships. We choose the best carrier for each destination: usually DPD for home delivery in France, Mondial Relay for pick-up points in France and FedEx for every other country. Questions? Check your account or chat with us.

Payment

Which payment methods can I use?

Cards & Wallets: Pay with Visa, Mastercard, American Express, Cartes Bancaires, PayPal, Apple Pay, Shop Pay or Klarna. In Belgium, Bancontact is available too.

Is my payment secure?

Secure Checkout: Payment runs through Shopify Payments with PCI-DSS compliant encryption. We never store your card details.

Are prices including VAT?

VAT Included: All prices are in euros and include VAT. Shipping is calculated at checkout. The top right corner of every page already shows your shipping cost and updates as your cart fills.

Orders

Do you offer subscriptions?

Subscribe & Save: Found a favourite? Choose Subscribe on a product page to get it every 2 to 8 weeks at around 10% off. You can cancel or adjust any time, with no hidden fees.

Can I change or cancel an order?

Before Dispatch: Contact us through the chat or the contact form as soon as you can. An order can still change until it is dispatched. Dispatch happens within 1 to 2 working days.

Do you sell mixed or sample packs?

Mix & Match: Try the Explorer Pack for 12 beers in 8 styles. Choose the Soda Pack for 12 craft sodas. Or build your own with Mix Your Pack. Shop packs

Can I order a gift?

Gift Idea: Send the Explorer Pack of 12 beers in 8 styles to anyone. Enter the recipient's address at checkout, with a valid email address and phone number. The carrier requires both to deliver.

Returns

What if I do not like it?

14 Days: Return unopened, undamaged cans within 14 days without giving a reason. We refund what you paid, including standard delivery. You cover the return postage. Start from your account.

What if my order arrives damaged?

48 Hours: Tell us within 48 hours through the chat or the contact form. Send your order number and photos. We arrange a replacement or a full refund.

Business

Do you sell wholesale?

Stockists: We supply selected local shops and businesses from Saint-Malo. Write to us through the contact form. Tell us about your business and the drinks you want.

Can you supply events?

Event Supply: Yes, we bring the drinks and run a stand at sports events. Planning an event? Contact us

Can I get an invoice for my company?

Business Invoice: Send us your company name and VAT number through the contact form. We issue a VAT invoice.